Multi-Realization of IT Value in Complex Platforms: Towards a Human-Centered Digital Technology Development Model

Based on the growing interest in large-scale digital platforms and to address the lack of rigorous theoretical frameworks in this field, Solli-Sæther and co-authors published the MUIT model in the MIS Quarterly in 2022. The MUIT model offered the missing constructs and proposed interrelationships among them. These insights explain how multiple actors can collaborate, collectively generating greater value than any single actor could achieve independently. A natural next phase involves empirically validating and illustrating these constructs and relationships, providing concrete examples of both challenges as well as good practices supporting such value creation and realization. By using empirical data from two cases studies within the health and welfare sector, our aim is to introduce a human-centred perspective into to the managerial and political discourse surrounding the development of large-scale government IT platforms. We invite the audience to a discussion on how to frame this research in a way that will generate interest within the IS community.

Hans Solli-Sæther is a professor of strategy in the Department of International Business, Norwegian University of Science and Technology. His current research focuses on international business and management information systems, with a particular emphasis on topics of outsourcing and offshoring. He has published in journal such as Global Strategy Journal, MIS Quarterly, Journal of Purchasing and Supply Management, and International Journal of Technology Management. Prior to his academic career, he served as the chief information officer of Norway Post.

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